Dedicated Engineer
This is the Database Administrator and Database Engineer service offering combined. 24x7x365 proactive and reactive support for your database platform. This includes maintenance, monitoring, troubleshooting, capacity planning, performance reviews, tuning and optimisation. This also includes cover for deployments, patching and infrastructure changes. The Engineer provides a dedicated or on-site resource for in-depth analysis of the database platform design and architecture. The Engineer will become a specialist for your environment and will continuously tune and optimise the database platform. The Engineer will work with either in-house or external resource to ensure you are maximising the value from your investment. The Engineer time can be used for bespoke training, workshops or be used to fulfil any database scripting or development requirements.

Providing full monitoring and bespoke support services plus 5 consultancy days annually for monthly fixed, our dedicated engineers are the total managed support service.

Our Dedicated engineer offers on-site monitoring and event management that can be customised to fit your specific requirements whilst helping you keep your database servers and databases fully optimised.

Service benefits include:

- Monitoring and Alerting
- Troubleshooting
- Capacity planning
- Continuous improvement via performance reviews, tuning and optimisation
- Deployments in accordance with your change policies
- Patching in accordance with your change policies
- Support for Infrastructure changes
- Bespoke training
- Workshops
- Deployment and Scripting
- Architecture design such as Consolidation, Cloud Migration or Upgrades